Personal data we process
We process your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data we process:
– First and last name
– Address details
– Phone number
– Email address
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by phone
Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from parents or guardians. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us and we will delete this information.
For what purpose and on what basis we process personal data
We process your personal data for the following purposes:
– To be able to call or email you if this is necessary to carry out our services
– To inform you about changes to our services and products
Automated decision-making
We do not make decisions based on automated processing that can have (significant) consequences for individuals. These are decisions made by computer programs or systems, without human involvement (for example, an employee).
How long we retain personal data
We do not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories of) personal data:
– First and last name: up to 5 years unless legally required longer or necessary for the execution of the agreement;
– Address details: up to 5 years unless legally required longer or necessary for the execution of the agreement;
– Phone number: up to 5 years unless legally required longer or necessary for the execution of the agreement;
– Email address: up to 5 years unless legally required longer or necessary for the execution of the agreement;
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by phone: up to 5 years unless legally required longer or necessary for the execution of the agreement;
– Bank account number: up to 5 years unless legally required longer or necessary for the execution of the agreement;
Sharing personal data with third parties
We do not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a data processing agreement to ensure the same level of security and confidentiality of your data. We remain responsible for these processing activities.
Cookies, or similar techniques, that we use
We use functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone upon your first visit to this website. We use cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to make the website function properly and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. Upon your first visit to our website, we already informed you about these cookies and requested your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings. For more information, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
Accessing, modifying, or deleting data
You have the right to access, correct, or delete your personal data. In addition, you have the right to withdraw your consent for data processing or object to the processing of your personal data by us, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization specified by you. You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to us. To ensure that the request for access has been made by you, we ask you to include a copy of your identity document with your request. In this copy, please black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and citizen service number (BSN). This is to protect your privacy. We will respond as quickly as possible, but within four weeks, to your request. We would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we secure personal data
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or there are indications of misuse, please contact us.